Customer Charter

Customer Charter

What we promise to you..
Our customer service charter are the building blocks of what we do

Customer Service Charter
We are the home of the Guaranteed Pass

 

The Ribble Valley Training Centre Customer Service Charter is a statement on what we promise to you. This includes information on our vision, our customer service standards and what guarantees we offer toward your success.

Our Course Guarantee – What we promise you about your course

Should you attend a Ribble Valley training centre course and subsequently fail the associated theory or examination part of the course we will allow you to attend a Ribble Valley training centre course again, free of charge, within 3 months of the original course date. You will only be required to pay for the examination or theoretical parts of the training again and to use your original course material.

*Courses terms and conditions apply.

Our Vision – is to place Ribble Valley Training Centre at the heart of every business

 

We aim to make Ribble Valley Training Centre essential for people, businesses and organisations that seek to progress their professional development and continued learning qualifications. We aim to make all that we offer a standard which is unsurpassable and to reflect the skills needed to work in a modern business environment. We will provide all clients and delegates with the appropriate support, information, and resources they need to help them achieve their full potential.

 

Our Approach – How we go about our business

 

We promise to be totally transparent in the way we work. We will be expedient with information and, at all times, will convey anything pertinent to the success of training to those within a training cycle. Our mission is to set and raise the standards of training generally and to never willingly deliver substandard or outmoded education. We will embrace technology and respond to new ideas and ways in which to offer better value to our clients wherever possible.

 

Our Responsibilities – what we promise to you

 

We promise to listen carefully to client requirements and to use our skill and experience to provide the best solution that meets a clients training needs. We will treat all those coming in contact with us equally, regardless of age, gender, ethnicity, religion or disability – (see our corporate vision and diversity statement). We will provide all clients a prompt, knowledgeable and friendly service, and relay accurate and up to date information and advice at the earliest opportunity. We will train our staff effectively so that they are able to offer the best possible service and we will continuously monitor and work to improve the quality of our service. We will inform our clients of updates to the qualifications and services available and do so without being invasive or overbearing. We will continuously monitor and maintain the quality of training of our approved partner network and ensure that all regulatory guidelines supplied by accredited training bodies are adhered to. Our No.1 mission is to ensure that the needs of our clients are paramount at all times.

 

Our Quality Promise – Our assurance to deal with problems should they arise

 

We’re happy to answer any questions you might have and to listen to your comments. Your feedback helps us to improve the quality of our services. If you are dissatisfied with any of our products or services, then do please let us know within 21 days of delivery and we will: Give clients a single point of contact who will examine any issues within 48hrs. Work with a client to find a solution that meets their original learning objectives. Aim to achieve a satisfactory resolution within 3 working days. Where this is not possible we will agree an action plan and keep the client updated. Offer a refund If we have failed to meet our own high quality standards. Operate with integrity and commitment at all times and aim for all clients to be delighted with our service.

 

Ribble Valley Training Centre Ltd

 

Hall Moss Business Park

Bolton Rd

Bull Hill

Darwen

BB3 2TT

 

admin@ribblevalleytrainingcentre.com

 

Steve: 07711 306605

Adam: 07543 129437

 

Give us a call anytime, we welcome enquires from both customers and partners alike.

 

We are open from 7.00am — 6.00pm weekdays.

A reduced service is also available outside of these hours and at weekends. Contact us online, by email & by phone. UK Wide training centres may have different opening hours.

Should you have any questions then please do not hesitate to call. 07711 306605 |